At Plancher Summum, our guarantee is simple:
- If our work fails to live up to the expectations of industry best practices, then we’ll start again, at no cost to you.
- If adjustments are necessary, we’ll make them;
- If a product is defective, we’ll replace it.
- Our goal is 100% satisfaction, for now and for the long term.
Over the course of 30 years, our commitment to using only the highest quality products has earned us a stellar reputation. At Plancher Summum, quality is our number one priority. We take the necessary time to ensure that every job is done right – without ever compromising on quality.
From initial contact to project completion, we’re committed to:
- Informing our clients about their choices and the nature of the subsequent work involved;
- Explaining how to prepare your home;
- Making ourselves available after completion of a job to provide advice and assistance, if necessary.
Should you decide to conduct further renovations in your home at a later date, Plancher Summum can be at your disposal once again to smooth out surfaces and to harmonize your floor so that any noticeable marks are eliminated.
Our service guarantee
Should you discover a defect in our work, we guarantee that we will contact you within 72 hours to discuss the problem. If repairs are necessary, they’ll be made within 10 working days. Our service commitment is lauded by customers and industry experts alike, and we take pride in ensuring that our customers are completely satisfied.